Call Center Technology Solutions - CCTS, a division of Global Marketing Resources, an Irvine California based web and technology solutions provider offers technical solutions and support for call centers at affordable rates; typically 30% to 50% below what call centers generally pay for comparable technology solutions.

Our expertise spans development and maintenance support for :

• Enterprise software development & application integration
• Service Oriented Architecture (SOA) & web services
• IT Security
• Deployment support & training
• Rapid application development
• Client/server & web-based applications / hosting
• Database management & data migration

Below are some examples of CCTS accomplishments :

• Completed the integration of CalOptima with an Orange County based Call Center which support their member services. CalOptima administers Medicaid benefits for its 330,000 members, 5,000 member doctors and 20 member hospitals. CCTS provided IT development integration that resulted in a major new account for a southern California call centers.
  
  
• Helped a call center grow from $4 M to $22M through acquisition without any significant increase of IT cost. CCTS handles over 70% of all IT work.
  
  
• Created web based Help Desk and scheduling feature that a call center has already sold to over 25 of its customers, resulting in upfront revenue and increased ongoing revenue.
  
  
• Assisted a call center in the migration of over 100 clients from Data-Tel system to Touchstar at less than half the Vendor rate. The call center was up with their new system in about two week. Our capability to provide a staff of technicians to the task made the rapid turn around possible.

Call centers who take advantage of CCTS’s service discover the technical capabilities are beyond those normally utilized in a call center environment providing their clients with more options. Costs for CCTS’s services are less than if done by internal development, very often resulting in savings of 30% to 50%.

Contact Toby Crabtree at 877-355-5789 for your call center tech solutions or visit us at www.callcentertechsolutions.com.