If you are like most organizations, your Call Center architecture started as one enterprise wide system. You had one set of processes, and well defined requirements that ensured a smooth path towards completion of both current and future tasks. The weakness of these systems could be seen in the cost to maintain, operate and upgrade existing capabilities. The advent of the Call Center architecture helped align the flow and control of business related information, but reduced configuration management and decentralized the scope for future requirements resulting in non standard or non open systems that were and are the exact opposite of what we all really need.

Whether your present demands include updating legacy systems like Data-Tel info Solutions or migrating to enterprise systems such as Touchstar CCTS can provide the technicians for a rapid deployment and seamless transition.

Building on your legacy systems enables you to drive your company to new market opportunities without the expense of purchasing new call center software. Add real time reporting and marketing analytics for your clients. Integrate with shopping cart models or customer order processing gateways. Automate database procedures. Open the door to news business through Internet integration. Build dashboards for clients to observe campaigns through CCTS’s Web Portals. Develop interactive processes such as an integrated call back service, initiated when a client’s prospect completes an online form. Connect to client’s order desk or shopping cart system.

Call Center Operations Support

Broaden IT capabilities while reducing IT expense with CCTS Source, your outsourcing service provider. CCTS provides scripting support for industry standard software such as Startel, Pi and Pinnacle. Shorten campaign deployment with script programming support. Our script migration allows you to preserve your script design while migrating to new a new scripting platform. Move to an open source like .Net or ASP. Convert thousands of scripts in less time and lower cost over internal conversion.

• Merge operations into a single interface web enabled solution.
  
  
• Centralize telephony applications; backhaul connections and information through private networks to your call centers.
  
  
• Add remote agent capability to your existing operation
  
  
• Converge multiple call center software platforms into one standardized web interface

Our expert systems include Leave Management, Help Desk, Online Training Modules and Online Testing. These modules can be administered within your network or conveniently available through a web portal. Additionally we offer complete transcription services for recorded conversations or inbound messages.

GMR Web Team is platform independent capable of suppoting any operation regardless o f their operating software, dialer software, database, or telephony software.

Contact Toby Crabtree at 877-355-5789 for your call center tech solutions or visit us at www.callcentertechsolutions.com.